Requests and bookings
How to contact vendors, what happens after your request and how to change or cancel.
How do I contact a vendor?
Open the vendor's page and send a request through the form. Describe your event — date, location and number of guests — so the vendor can give you a useful answer right away.
The conversation then continues under Bookings & requests in your account, and you get an email when the vendor replies.
How quickly will I get a reply?
Response times depend on the vendor. Many vendor pages show how quickly the vendor usually responds, so you know what to expect.
If you haven't heard back for a while, it can be worth sending requests to a few more vendors in the same category.
What happens after I send a request?
The vendor sees your request and replies to you directly in the conversation. There you can discuss details, and the vendor can send a quote or confirm a booking.
You follow all your requests and bookings in one place in your account.
How do I change or cancel?
Message the vendor in your conversation as soon as possible. What applies to changes and cancellations is decided by what the two of you have agreed — Plavendo is not a party to the agreement.
What does it mean that a vendor isn't connected?
Some vendor pages are created on Plavendo before the vendor has joined. You can still send a request — we save it and invite the vendor. When the vendor joins, they receive your request and can reply to you directly.
If the request isn't picked up within a year, your personal data is deleted automatically.